Surprise Someone with a Card

“Sometimes the best time to thank someone is when they’re least expecting it,” according to Bart Ratliff, author of a soon to be published book Why Appreciation Wins. That’s why he sends out nearly a dozen thank-you notes a day.

In the January 2009 issue of Spirit magazine (published by Southwest Airlines), Ratliff quotes Maya Angelou who says, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”